Shipping policy

Shipping Policy

Gentle Sense Co currently ships within Australia only.

Due to varying international border security and biosecurity requirements between countries, we are unable to offer international shipping at this time.

 

Processing Time

 

All orders are handmade and carefully packed.

Orders are typically processed and dispatched within 2–5 business days.

During busy periods or product launches, processing times may vary slightly. Any significant delays will be communicated via email.

 

Shipping Timeframes

 

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times are provided by the carrier and are guides only. Gentle Sense Co cannot guarantee delivery dates.

 

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

 

Tracking

Where available, tracking details will be emailed once your order has been dispatched.

Incorrect Address Details

Please ensure your shipping address is correct at checkout.

Gentle Sense Co is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned due to incorrect address details, additional postage fees may apply to resend.

 

Lost or Delayed Parcels

Once an order has been handed to the carrier, responsibility for delivery sits with the postal service.

If your parcel is delayed or missing, please contact us and we will assist in lodging an enquiry with the carrier.

 

Contact

For shipping questions, please contact:

hello@gentlesenseco.com.au